Frequent Q&A
Q: How can I apply and open the account?
A: Click below link "Direct me to Apply", it will direct you to the application form.
Link: Direct me to Apply
Q: I can't find the product which I want, what can i do?
A: Contact us by call or ask us by submit an online form, We will get back to you ASAP. Choose one of the following options:
Call us on 0800 O2VENT(628368)
Link: Contact us online by submit a form
Q: Product out of stock, can I still order?
A: Yes, but there might be a waiting time, we will contact you once the order placed. Another way, you can call us to check the stock availability.
Q: How long it will take the product deliver to me?
A: Pandemic affect New Zealand delivery service a lot.
We are located at East Auckland, the fastest option is Pick up by yourself.
If you are in Auckland, please order 1-2 working days prior.
If you are outside Auckland, normally please allow 3-7 working days.
Q: I am not sure which delivery charges to choose?
A: If you not sure, choose "Not Sure" option, we will manually calculate for you, or click the link for more detail.
Link: more detail