Frequent Q&A

Q: How can I apply and open the account?

A: Click below link "Direct me to Apply", it will direct you to the application form.

Link: Direct me to Apply


Q: I can't find the product which I want, what can i do?

A: Contact us by call or ask us by submit an online form, We will get back to you ASAP. Choose one of the following options:

Call us on 0800 O2VENT(628368)

Link: Contact us online by submit a form


Q: Product out of stock, can I still order?

A: Yes, but there might be a waiting time, we will contact you once the order placed. Another way, you can call us to check the stock availability.


Q: How long it will take the product deliver to me?

A: Pandemic affect New Zealand delivery service a lot.

We are located at East Auckland, the fastest option is Pick up by yourself.

If you are in Auckland, please order 1-2 working days prior.

If you are outside Auckland, normally please allow 3-7 working days.


 Q: I am not sure which delivery charges to choose?

A: If you not sure, choose "Not Sure" option, we will manually calculate for you, or click the link for more detail.

 Link: more detail